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Child’s Drawing
Child’s Letter

Log Homes are recognized for their appeal to traditional values. One throwback to another era that we especially enjoy are the personal letters we receive from our customers.

With over 7,000 completed homes, Satterwhite has received hundreds of letters - everything from longhand to fancy word processing.

Many thanks to those whose comments appear here.

Topics
QualityLog Home Living
EmployeesConstruction Crews
Customer ServiceWork Ethic
MaterialsProduct
Sales StaffValues



...on our commitment to quality:



“I cannot express to you the courteousness and professionalism exhibited by the crew that did our home. Mike was the lead member but worked hand in hand with the other three members in the process. The care they took in placing particular logs in particular areas (for aesthetic purposes) was greatly appreciated.”

 Tim Griffin
 Lampasas, Texas

“The man we had to hang our sheet rock and tape, float and texture, works for a well known home builder in Lufkin. He said he’d hung sheet rock in many log houses, various builders... that our Texan was the most square log home he had worked in... not one single corner was off.”

 Frederick and Emily Ivey
 Broaddus, Texas

“You have the most superior construction crews in the field. Bala Duszik was our first contact with construction of the slab. We knew we had made the right decision when the termite man, treating the slab, said he had not seen commercial building slabs constructed any better.

"They (the construction crew) created a masterpiece of beauty and craftsmanship beyond our wildest dreams. We can’t tell you how many times we watched them level, re-level, measure, re-measure, check and re-check to make sure everything was perfect.”


 The Silvas
 Morrilton, Arkansas

...on our people:

“Although the log home seems to sell itself at first look, the people you employ are more productive for the future of your company than any amount of advertising dollars you could budget.”

 Tim Griffin
 Lampasas, Texas

“From the beginning when you showed us around and explained so much, from the designer making some really good changes, to the crew that put up, to the house the guys who delivered the materials - a great team effort and we thank you.”

 Lynn and Glyn Ramsey
 Lavet, Colorado

“We couldn’t be more pleased with the service and quality of workmanship we received. Larry Bennett answered all of our questions and was extremely helpful in every way. Roy and his crew were very professional, and their workmanship was outstanding. We only wish they could have stayed and totally finished the inside of our home also.”

 Rex and Pat Wilson
 Scottsbluff, Nebraska

“It was nice to have ‘Big Mike’ visit us while the Crawford log home was under construction. He was one of the workers in the crew that put up our log home shell in the fall of 1988.”

 John and Elsie Bock
 Elmdale, Kansas

...on our customer service:


“Wow! You guys are fast! My Satterwhite Home is up, dried in, roof and everything, in 8 days. As a businessman, I am used to having all kinds of problems when I deal with contracts and people I don’t know and almost always there are plenty of disagreements.

"What a pleasant surprise you Satterwhite folks have been. No matter who I spoke with they made me feel that I was the most important customer Satterwhite Homes had. Not only has the service been great but the quality of your materials and construction is as good or better than any I have seen.”


 Wayne Woods
 Houston, Texas

“We have been impressed with the quickness of your response to trouble areas. It is difficult to construct any house without some problems arising after construction has been completed. This house was no exception as we have noticed a few small items that needed to be corrected. The speed of your taking action after we reported these items has been, judging by my experience with other house builders, well above the norm. It has never been necessary to call a second time for someone, not only to look at the problem but, to make the necessary corrections. It has been a pleasure working with you and everyone in your company”

 Don Derryberry
 Pasadena, Texas

...on our materials:

“The first impression we got was when the big load of logs and supplies arrived. We couldn’t get over how everything was first rate and top of the line. Even other construction people in the area stopped to look and said that was the best looking wood they had seen.”

 Hal and Linda Clark
 Lakeview, Arkansas

“Your experience has become evident in applying Sikens on the logs and TWP on the cedar. Had I not followed your recommendation, I’m sure I would have been disappointed. I cannot tell you how pleased we are with the outcome and the tremendous difference these products have made on the outside of our home. Thanks again for insisting I reconsider applying Sikens on the logs and TWP on the cedar.”

 Buddy Fortenberry
 Alvin, Texas

...on our sales staff:

“Thank you for the home you and your fine staff built for us. Everyone was so friendly and helpful. We wish to thank especially Larry Bennett who was a great salesman and very helpful.”

 Michael and Nancy Ruttle
 Conroe, Texas

“We want to put in a good word for our salesman Rock. He was always helpful and considerate in every way. Every time we had a question of needed assistance he helped in every way possible.”

 Don and Virginia Ward
 Wichita Falls, Texas

“Larry Bennett, our salesman, needed no sales pitch but he helped us make the changes we wanted and was very helpful in guiding us in the right direction to avoid mistakes. Every promise he made was carried through beyond our expectations and we thank him for his help.”

 The Silvas
 Morrilton, Arkansas

“Jeff Aldridge was incomparable in assisting us in the planning and final stage of ordering/delivering dates/schedules. The questions he fielded from both my wife and me would have (should have) driven a normal person crazy. Each time he responded calmly and professionally.

"He was a great resource for the architects in the course of drawing the plans for the house to fit V.A. specifications.”


 Tim Griffin
 Lampasas, Texas

“Our conversation with Rai <<Gideon>> was very positive and rewarding. Rai’s experience and ability are an asset to your company... We now understand why your company enjoys a good reputation within the industry.”

 Greg Cummins and Terrie Ford
 Lakewood, Colorado

...on log home living:

“We had several spectators stop by. A lot of which are our neighbors and friends, but some we have never met. We have made a lot of new friends and met several people just from building a log home.”

 Don and Virginia Ward
 Wichita Falls, Texas

“You would not believe how many people we had and still have to stop and look. Some have even come up and told us, ‘You know you’re building our dream house, don’t you.’”

 Hal and Linda Clark
 Lakeview, Arkansas

“Our electric bill is always lower than anyone we know. Our first May in the house, the bill was only $31.00. That’s a small miracle on an electric cooperative! Our house is 2080 sq. ft. heated, so it’s not small by any means. I use my clothes dryer everyday and we run the air conditioner when we are uncomfortably warm. However, the outside temperature has to be at least 90° F before we turn it on because the house is cool with the ceiling fan on.”

 Susan Posey
 Olla, Louisiana

“We started with the Heritage Plan. We put the fireplace in the corner to make the great room feel larger, added windows to the south-facing great room wall, and added a breakfast bay in the east-facing kitchen (under the porch roof). With the staircase left open, the late afternoon sun in winter streams through the great room and staircase and into the kitchen and breakfast bay. We capture significant solar heat throughout the day.”

 Paul and Joyce Hackbert
 Molina, Colorado

“We feel secure during storms. One elderly neighbor comes over to stay whenever there are tornado warnings out because he feels our house would be the only one left standing.”

 Susan Posey
 Olla, Louisiana

“We have received many compliments, oohs and aahs, and lots of ‘I’ve always wanted a home like this.’”

 Paul and Joyce Hackbert
 Molina, Colorado

“The home has been completed for three years and we are pleased with every aspect of living in a log home. We have referred our friends to you and look forward to doing business with you again when we add the garage to the house. Enclosed are two pictures of the house and too happy customers.”

 James and Rose Adams
 Pomona, California

...on construction crews:

“Bala, Bill and the foundation crew did an outstanding job for me. Ted Balch and his crew (Mike, Vince and Chuck) were excellent at constructing the home. If I should ever build another log home, I would want Ted’s crew to build it. The roofing crew was very good also. I can’t believe how fast they can roof a house.”

 Tommy Plant
 Llano, Texas

“We would recommend to anyone the relationship we have had with the various crews of Satterwhite Log Homes, but more especially THE ROY BENTLEY CREW! NONE BETTER!”

 Frederick and Emily Ivey
 Broaddus, Texas

“Larry Williams and his crew did an excellent job building a part of our dream.”

 Michael and Nancy Ruttle
 Conroe, Texas

“I would highly recommend Roy Bentley and his crew to anyone contemplating having a log home constructed. He is a true professional and has a fine eye for detail and is never satisfied with a mediocre or second best result.”

 Billy L. Smith
 Thornton, Texas

“Our crew was Roy Bentley, his son Roy Jr., Rudie, and Bob. Mr. Satterwhite, these guys were unbelievable. I have never seen better craftsmanship in my life. They worked with us from start to finish to be sure we were satisfied with every thing they did. They became a part of our family and we almost wished the job had taken longer.”

 The Silvas
 Morrilton, Arkansas

“Bill Whitfield and his crew poured the slab for our new Log Home. And I would like to add that they did a beautiful job. Bill and his crew are a great group of men and my wife, Novie, and I want to thank all involved for a job well done.”

 Aubry and Novie Vettles
 Goodrich, Texas

“We could not ask for a more courteous and conscientious crew than Mr. Roy Bentley’s. We were very impressed with the way he conducted himself and his crew and appreciated his efforts and willingness to work with us throughout the project. The workmanship they displayed is one that you can be proud of. My boss, who is the Building Official for the City of Waco and President of the Southern Building Code Congress, even remarked that the framing on our home was the best job that he had seen in a long time.”

 Cathy and Kevin Groppe
 West, Texas

“Naturally, we’re so proud of Ted Balch and his crew, Mike, Vince, Bobby and Charles. They did a wonderful job, and folks around here were very impressed with how rapidly and efficiently they all worked together.”

 Lynn and Glyn Ramsey
 Laveta, Colorado

“We made several changes to the floor plans. Among these changes were extensive changes to the bathrooms. During the arrangement of the master bath, I neglected to relocate the window so that it would be over the whirlpool tub. During construction, the foreman saw that the window would, in his opinion, be in the wrong place. He called me on the phone... and the window was relocated. This is just on example of the professionalism and thoughtfulness of your construction crews. Other crews I have dealt with would have ‘built as shown on the blueprint’ with no thought to the consequences.”

 Don Derryberry
 Pasadena, Texas

...on work ethics:

“They (the construction crew) didn’t have to be watched. They worked as hard and took special care to do everything right even when we were not around.”

 The Silvas
 Morrilton, Arkansas

“These men came to work on time each day, at exactly noon they sat under a shade tree, ate their lunch and no matter what at exactly 12:28 P.M., they folded up their lunch boxes and once again were working at exactly 12:30 P.M.”

 Frederick and Emily Ivey
 Broaddus, Texas

“Special thanks to Ted, Mike, Chuck, and Vinnie for working so hard in all this heat. Ted, the foreman, had to be away for a week and left the crew in charge. Not a minute was wasted - no sitting around and complaining. Compliments go to Mike especially for the professionalism and consistency he showed us while on the job. Workmanship and quality of material is excellent and the crew was great!”

 David and Johnny Murphree
 Bossier City, Louisiana

...on our product:

“We will continue our praise of the Satterwhite Log Home company - and we are always happy to show our home to anyone interested in building a log home.”

 John and Elsie Bock
 Elmdale, Kansas

“Our dream began back in 1983 when we received our first information from your company. We said some day we’ll build a log home. That some day finally came ten years later on top of a mountain in Arkansas.”

 The Silvas
 Morrilton, Arkansas

“Just wanted to write this note to tell you how much we are enjoying our log home. Yesterday we showed it and it made me realize again how good you were to do business with.”

 Danny and Freida Peel
 Chatham, Louisiana

“Everyone who has seen our house thinks it is just beautiful and we are anxious to make it our home.”

 Michael and Nancy Ruttle
 Conroe, Texas

“We researched many other log home dealers, but each time we came right back to Satterwhite and believe me, we’re glad we did.”

 The Silvas
 Morrilton, Arkansas

...on values:

“From a lady’s point of view, it’s rare I feel not to hear bad language a little on one of these jobs, I didn’t hear that even with a mashed finger at times. Each and every member treated me with respect... Gentlemen at all times.”

 Emily Ivey
 Broaddus, Texas

“The <<carpenter crew’s>> lack of typical ‘construction grammar’ one normally associates with that profession was appreciated as well. My mother could have been present at the site while they worked and not have been embarrassed as to the language. (In fact, their mothers would have been proud.)

"I can only thank you for the experience this far and for the choice you have made to conduct business on a level which exceeds mere dollars and cents.”


 Tim Griffin
 Lampasas, Texas




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